| 
STAFF TRAINING
WAITSTAFF TRAINING – It takes years
to build loyal customers and minutes to lose them! Your
kitchen staff can cook themselves into a coma, and a waitperson
can erase all these good efforts with a facial expression,
an indifferent attitude, or a table service blunder.
SERVICE PROBLEMS ACCOUNT FOR 70% OF
YOUR LOST CUSTOMERS.
And that’s not the worst part. According to National
Restaurant Association surveys, each customer will discuss
their experience at your restaurant with at least 11 other
potential customers. That could be 11 more lost customers,
or if they had a positive experience, 11 new customers.
Wait staff training is one of the best investments you can
make in your restaurant. Bill Stephens Associates
Restaurant Consultants has a wait staff training
program tailored to the time and expense constraints of the
independent restaurant.
• Personal hygiene and appearance
• Proper table service techniques
• Table service efficiency
• Customer Relations
are all covered in detail in our Wait Staff Manuals and training
courses.
SALES TRAINING – As important as the
wait staff is to customer relations, they are equally as important
to your restaurant’s profitability. Your wait staff
is your sales staff. Bill Stephens Associates Restaurant
Consultants offers a unique approach to wait staff
selling. Our training includes:
• Basic sales philosophy
• Target sales opportunities
• Wine sales training
• Sales techniques that work
Our approach to sales training is inclusive of the wait staff
point of view so they can see the importance to their financial
success as well as the restaurant’s.
SANITATION TRAINING – There is an implied
contract between the restaurant or food service operation
and its customers. Customers must have confidence that they
can eat in your operation and not get sick. If for any reason
the general public loses that confidence, the restaurant industry
will suffer a horrible blow. Independent restaurants would
be the hardest hit. Your employees need to know how important
maintaining that confidence is and how to assure that your
customers maintain their faith in you. Contact Bill
Stephens Associates Restaurant Consulting and let
their Sanitation Training Course make believers
of your staff.
Back
|
